All our products are manufactured in Canada by Atec Marketing Limited or in the USA by Heartbeat Enterprises, Inc.

OUR GUARANTEE

All products are guaranteed against defects in materials and workmanship. Normal wear and tear and/or abuse are not warranted and are the customer's responsibility. We reserve the right to repair or replace the returned goods at the manufacturer's expense.

LIFETIME WARRANTY - BEADED ROPES

Our quality unbreakable LDPE handles and beads allow us to comfortably offer a Lifetime Warranty on our beaded ropes covering the beads and handles. This warranty covers normal use against manufacturing defect and breakage. If any of our beads or handles ever break please let us know and we will replace them.

To get your rope repaired or replaced, please package the broken rope up and mail it to us for examination. If there is a defect we will cover your cost to send us the rope and we will send you a repaired or new rope back at our expense.

This warranty does not cover string. In the unlikely event that your string breaks and needs to be replaced we will provide a new string for your rope and you will only have to provide the mailing cost.

90 DAY WARRANTY - SPEED STYLE ROPES

Our quality LDPE handles allow us to comfortably offer a Lifetime Warranty on our handles. This warranty covers normal use against manufacturing defect and breakage. If any of our handles ever break please let us know and we will send you a new rope.

Our PVC cord is extremely high quality and tested for durability. However, in extreme heavy usage situations cords may wear out where the cord exits the handle. If this or other breakage from regular use occurs within 90 days from purchase, notify us immediately for replacement.

We cannot warranty breakage from abuse such as tug-of-war type games, using the rope as a tow-line, or other non-standard uses.

To get your rope replaced, please package the broken rope up and mail it to us for examination. If there is a defect we will cover your cost to send us the rope and we will send you a new rope back at our expense.

RETURN POLICY

No returns on custom ropes, printed materials or DVDs except in the case of defects in materials and/or workmanship. 

Returns on unused stock ropes within two weeks of order date may be subject to a 20% restocking fee.

Refunds are issued for product fees only. Initial order shipping expenses and the return shipping expenses will not be refunded.

Last Updated 07-10-2011