SHIPPING INFORMATION


Jumprope.com now offers real-time shipping estimates where possible. The shipping times do not include assembly time for custom orders which may take up to two (2) weeks. Refer to individual product descriptions for details .

We proudly ship to all APO, DPO and FPO addresses.


US HOLIDAY SHIPPING DEADLINES (Arrival by Dec. 24th)

Ground Shipments - December 18th, 2015
UPS 2nd Day Air Shipments - December 22nd, 2015
UPS Next Day Air Shipments - December 23rd, 2015

Orders must be received by 7am.


US orders are shipped from our Columbia, MD warehouse by UPS (ground), usually within 1 to 2 business days. Custom beaded orders take longer.  Shipping times may vary by destination.

Orders to the West Coast: 5 business days
Orders to the Midwest: 3-4 business days
Orders to the Southeast: 2-3 business days
Orders to the East Coast: 1-2 business days
Orders to Alaska/Hawaii: 6-10 business days

CANADA HOLIDAY SHIPPING DEADLINES (Arrival by Dec. 24th)

CANADA POST Regular Parcel - December 11th, 2015
CANADA POST Xpresspost Parcel - December 22nd, 2015
CANADA POST Priority - December 23rd, 2015

CANPAR
Dec. 18, 2015 - BC, NF
Dec. 21, 2015 - AB, SK, MB, NB, NS, PEI
Dec. 23, 2015 - ON, QC

Orders must be received by 7am.

INTERNATIONAL DEADLINES
Air Shipments Xpresspost - December 9th, 2015
Air Shipments Priority - December 17th, 2015
DHL - December 21st, 2015


Canadian orders are shipped from our Hamilton, ON warehouse by CANPAR (ground), usually within 1 to 2 business days.  Shipping times may vary by destination.

Orders to BC, AB, NF: 6-7 business days
Orders to MN, SK, PEI, NB, NS: 4-5 business days
Orders to QC: 2-3 business days
Orders to ON: 1-3 business days

Priority shipping is available with a surcharge applied. For additional details, please contact us.


International Orders (e.g., Asia, Europe etc) are shipped by "Surface" via the Canadian postal service and take 4 to 12 weeks depending on the destination. Air shipping is also available (takes about 5-10 days). "Air" shipping is available with a surcharge applied. For details, please contact us.

NOTE: If you send an inquiry about an order already shipped, please include your order confirmation number and order date.


Offline Orders:
When you go to Checkout you will be given the option to pay via telephone, fax or cheque. Should you choose one of these payment options, your order WILL NOT be shipped until payment has been processed.

For payment by cheque, your order WILL NOT be shipped until the cheque has cleared the bank. This may take up to six weeks for international cheques. Bank drafts are preferred in these circumstances so that we can ship your product immediately.


Custom Beaded Ropes:
Custom ropes are available online through our Custom Ropes category. Custom beaded ropes in either single or long rope lengths, half cut or regular length beads are available in minimum quantities of 6 and may require up to 2 weeks for preparation prior to shipping.

Custom Color / Print Speed Ropes:
Custom color and custom printed speed ropes are available in quantities as low as 500 units – please see the information on our Custom Speed Rope page.


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Heartbeat Enterprises, Inc.
6655 Dobbin Road
Columbia, MD
21045
Toll Free: 1-877-870-JUMP (5867)
Tel: 410-381-8553
Fax: 410-969-0376
Email: [email protected]